Warranty and service

CatBags.com.ua store – brand store in Ukraine of original CAT (Caterpillar) products.

• Manufacturing defect warranty – 1 year.

The store bears obligations in accordance with the legislation of Ukraine, and if you have any questions, call us at (068) 277-66-55

Return of goods:

Exchange and Return of goods purchased from us is carried out in our stores: Kyiv, st. Borshchagivska, 154 Marmelad Shopping Center or Kyiv, ave. Stepana Bandera, 23, 2nd floor (If the delivery was in Kyiv) New mail of the goods to us (return is paid by you).

Warranty applies in the following cases:

Discovery of a material defect or a manufacturing defect during the operation of the product within the above-mentioned terms. In such cases, you should keep the sales receipt from the date of sale of the product indicated on it and contact the service center with it - address of the service center at the bottom of this page.

Warranty not distributed:

• If the damage was caused by wear, careless use, exposure to the production of high temperatures, sunlight or chemicals.
• If the product was damaged due to the fault of the carrier during trips or travels. In such cases, you should immediately submit a claim to the carrier before leaving the airport or train station before exiting the customs area.

Buyer's rights

According to the Law of Ukraine "On the Protection of Consumer Rights", the buyer can return the purchased goods to the Store in the following cases:

The goods have a significant defect (Article 8)

During the warranty period, a significant defect was discovered in the product that makes it impossible or unacceptable to use the product for its intended purpose, which was caused by the fault of the manufacturer or the seller, after its elimination, it appears again for reasons independent of the buyer and accompanied by one of the following signs:

• the service center cannot eliminate the defect at all;
• the service center cannot eliminate the defect within 14 days;
• after repair, the product becomes essentially secondary, ceases to perform any functions.

The product does not fit the shape, dimensions, color, size or for some other reasons does not meet the requirements of the buyer (Article 9)

• at the time of exchange, there is no similar product on sale;
• the goods were used, i.e. is new and no more than 14 days have passed since the day of purchase, excluding the day of purchase;
• the commercial appearance of the product, its consumer properties have been preserved, all accessories, components and documentation included in the product package have been preserved, their packaging, seal and labels have not been violated.

 

Authorized service CAT (Caterpillar) center in Ukraine